Scanning Code of Practice - SCOP

If a product scans at a different price than listed on the shelf price or advertised price, you will receive it free if it’s Under $10 or $10 off, whichever is the lower amount. This applies to the first item only; if you are purchasing multiple items the first item you will receive up to $10 for free and any other identical items will be charged at the actual price.

Tips:

1. You can always come the next day and try to do it again (unless they fixed the price).
2. A child is a customer too! I cannot see a reason they cannot have honest pricing as well as you.
3. “What if I have 3 items, all with unique UPC codes, ring in incorrectly?” Each item with a unique UPC code would be FREE. For example, often shampoos, conditioners and hairspray have different UPC codes. Even though the store may be advertising a sale of $3 each, if all three items ring in incorrectly, you would get the shampoo, conditioner and hairspray free (if they have different UPC codes on the bottles).
4. “What about if the store has not taken down a sign, and they say that sale was from yesterday? Does SCOP apply?” Yes, if the store has not removed their sign, that means that they are advertising a lower price and if your item rings in higher, SCOP applies. This goes back to the original intention of SCOP: it is a promise from a retailer to their customer for accurate pricing and scanning.
5. “What if I get out to my car and realize the price is wrong on my receipt? Can I go back in and ask for SCOP?” Yes, absolutely! You should ALWAYS check your bill before you leave the parking lot. Just go back in with the item(s) to customer service.
6. SCOP actually occurs a LOT more often on Thursday or Friday mornings. Sales from the previous week are over and new sales are up. Some UPC codes are not put into their computer programs correctly and often you benefit from the switch to new sales.
7. Check the Store Policies tab to see which stores participate in SCOP program.
8. If you are having a problem with a cashier that does not understand the above please call customer service. If they do not know please call store manager. If you still have a problem, call 1-866-499-4599 to register a complaint. Remember ALWAYS smile and be nice.